Enshrouded
Enshrouded
This Refund Policy explains the terms and conditions under which refunds may be requested and processed for purchases related to Enshrouded through our website. By accessing our services, purchasing digital products, or using our platform, you agree to comply with the rules outlined here. Please read carefully before completing any transaction.
Our website provides guides, resources, and digital content for Enshrouded. However, we are not the official developer or publisher of the game. All purchases made through external platforms such as Steam, Google Play, App Store, or other distribution services are governed by their own refund policies. We cannot process, alter, or override refund requests for purchases made on those platforms. Customers are responsible for reviewing the policies of those providers before making a purchase.
All products available on our website, including premium packs, strategy guides, digital keys, or downloadable content related to Enshrouded, are delivered in digital form. Once access is granted or the product is delivered, the content is considered consumed and cannot be returned. For this reason, digital purchases are generally non-refundable unless they fall under specific conditions described in this policy. Customers should carefully read product descriptions, system requirements, and compatibility information before confirming any purchase.
Refunds may only be granted in the following situations:
- Duplicate Purchases: If the same item or service is mistakenly purchased more than once, duplicate charges may be refunded once verified.
- Delivery Failure: If purchased content for Enshrouded cannot be delivered due to a technical issue on our side, and the issue cannot be resolved by our support team, a refund may be considered.
- Exceptional Situations: In rare cases, such as verified payment errors or system malfunctions, refunds may be approved after individual review.
Refund requests will not be accepted under the following conditions:
- Change of mind after completing a purchase.
- Dissatisfaction due to gameplay, story, or personal expectations of Enshrouded.
- User errors, such as entering incorrect details or choosing the wrong product during checkout.
- Incompatibility between the purchased product and the customer’s device or system.
- Purchases made via third-party platforms (Steam, App Store, Google Play, etc.), which must follow their own policies.
Purchases made for Enshrouded through official external platforms are subject exclusively to their terms. If you purchased expansions, in-game currency, premium skins, or similar content via platforms like Steam or App Store, you must request a refund directly from them. We cannot intervene in these cases.
If pre-orders or promotional packages are offered for Enshrouded on our website, specific refund conditions will be communicated at the time of purchase. Generally, pre-orders are non-refundable unless delivery fails or the content is canceled. Promotional bundles and special offers are final sales unless access to the purchased content cannot be provided.
If you believe you are eligible for a refund, please contact our support team with the following information:
- Proof of purchase (receipt, transaction ID, or confirmation email).
- A detailed explanation of the issue and the reason for requesting a refund.
- Any supporting evidence (such as screenshots, duplicate charge confirmations, or delivery errors).
Our team will carefully review each request. Refunds are not automatic and may require additional verification. We aim to respond to refund requests within 5–7 business days.
If a refund request is approved, the refund will be processed through the same payment method used for the original purchase. The time for funds to appear in your account depends on your bank, card issuer, or payment provider. While we strive to issue refunds quickly, external factors may cause processing delays beyond our control.
Refunds can only be provided to the original purchaser of Enshrouded-related products. Recipients of gifted items cannot request refunds directly. For bundles or group purchases, refunds may only apply to the full package, not to individual components, unless stated otherwise.
We are not responsible for dissatisfaction caused by game updates, patches, changes in balance, or new content added by the official developers of Enshrouded. Refunds will not be issued for these reasons. Our liability is limited solely to digital products purchased directly through our website, under the conditions described in this policy.
This Refund Policy may be revised or updated periodically to comply with legal requirements, improve clarity, or reflect operational changes. Updates take effect immediately upon being posted on our website. Customers are advised to check this page regularly to stay informed about current refund practices.
If you have any questions about this Refund Policy or would like to request a refund under the conditions outlined, please contact our customer support team using the details provided on our website. We are committed to addressing all refund-related inquiries fairly, transparently, and in a timely manner.